Privacy Policy
At Smart VAT Sheba ("we", "our", or "us"), we are committed to protecting your privacy and ensuring transparency in how your data is handled. This Privacy Policy outlines how we collect, use, disclose, and protect the information when you use the Smart VAT Sheba app, which allows users to verify through VDS (Visible Digital Seal) scanning and access external portals for complaint and reward services.
1. Scope and Overview
This Privacy Policy applies to all users of the Smart VAT Sheba. The app provides the following functionalities:
- Scan and verify Visible Digital Seals (VDS) on documents using the device camera.
- Redirect users to secure external portals for filing complaints and submitting reward claims.
We are committed to minimizing data usage, ensuring that your information remains safe, secure, and under your control.
2. Information We Collect
A. Within the App
We do not collect, store, or share any personally identifiable information (PII) through the core functions of this app. Specifically:
- The VDS scanner works entirely offline.
- No information is transmitted to our servers.
- No user profiles, accounts, or analytics are tracked within the app.
B. Through External Portals
The app provides links to external portals (e.g., https://citizen.vschallan.com) to handle complaints and reward processes. These portals may collect the following information directly from you:
- Mobile number
- Invoice or challan number
- Complaint type or reason
- Device/browser metadata (used for security and analytics)
We do not control the data collected by these third-party platforms.
3. How the VDS Scanner Works
- The app reads encrypted VDS data (e.g., QR codes) embedded in government-issued documents.
- Verification is performed using secure cryptographic certificates embedded in the app.
- All scanning and verification is done locally on the device, and no data is retained post-verification.
4. Device Permissions
To ensure proper functionality, the app may request the following permission:
- Camera Access – Required to scan QR codes or other forms of VDS.
The app does not access, store, or track any images, GPS location, contacts, or other personal data.
5. Data Security
We follow industry-standard security practices to ensure a safe user experience:
- Verification certificates are securely embedded and cannot be altered.
- The scanner operates in a secure environment.
- The app is regularly reviewed for vulnerabilities and updated accordingly.
6. Data Retention & Deletion Policy
We do not retain any scanned data, personal information, or usage history. However users may request deletion of their personal account at any time by contacting us through our contact information and providing the reason for deletion (e.g., account closure or privacy concern). Upon verification, all user data will be permanently deleted from our servers within 30 days to ensure privacy and compliance with data protection regulations.
7. Third-Party Tools and Services
The app may use trusted third-party cryptographic libraries to perform VDS validation. These libraries:
- Used strictly for functional purposes.
- Do not access or transmit any personal or scanned data.
- Are subject to rigorous security evaluation.
8. Your Rights
As we do not collect or retain personal data through this app, the following applies:
- No data access, correction, or deletion requests are applicable to the app itself.
- For any data shared on app and external portals (e.g., for complaints or rewards), you must contact the respective product or service provider for data-related requests.
9. Children's Privacy
The Smart VAT Sheba is not intended for use by children under the age of 13. We do not knowingly collect or process any data related to minors.
10. Policy Updates
We may occasionally update this Privacy Policy to reflect changes in legal, technical, or operational requirements. When we do:
- The updated policy will be published within the app or on our official website.
We recommend checking this policy periodically for updates.
11. Contact Us
If you have any questions, feedback, or concerns regarding this Privacy Policy or data practices, please contact:
Email: info@reliefvalidation.com.bd
Phone: +880 960 650 1231
Office Address:
Relief Validation Limited
Rangs FC Square, Level 4
Plot 6/A, Road 32, Gulshan Avenue
Dhaka-1212, Bangladesh